Industries

Shared knowledge for more consistent service delivery

Make methods, offerings and internal guidelines easy to use in customer interactions and everyday work.

Service Sector

Knowledge in day-to-day work

NXT turns your organisation's collective experience into support, training and searchable knowledge for both new and experienced employees.

01A shared understanding of the offering
02Faster onboarding
03Answers based on approved material

An experienced specialist introduces a new colleague to the company's shared working practices

Service Sector

Industry challenges

The challenges where it matters most that the right knowledge reaches people, is understood and is used.

Too much knowledge is held by individuals

In many service companies, experienced employees hold much of the practical knowledge. They know how to do the work, how to handle customers and how different situations are usually resolved, but that knowledge is not always documented or readily accessible to others.

How NXT helps

NXT can build on your company's existing documentation, processes, instructions and training materials to make knowledge more accessible across the organisation.

Benefits

You reduce dependence on individuals and make it easier for more employees to access the knowledge that already exists within the company.

New employees need to learn a lot in a short time

When new employees join, they need to quickly understand the company's services, processes, systems, working practices and approach to customer interactions. Traditional onboarding can take considerable time from both managers and colleagues.

How NXT helps

Existing material can serve as the basis for onboarding courses, knowledge questions, tests and role-specific training content.

Benefits

You gain a more structured onboarding process and can reduce the time experienced employees need to spend going through the same information with every new hire.

Quality needs to remain consistent as the company grows

As more employees deliver the same service, clear working practices and knowledge become increasingly important. This is especially true when the company grows, new services are launched or processes change.

How NXT helps

NXT can transform your company's existing processes, instructions and knowledge resources into information and training content for use across different roles.

Benefits

It becomes easier to share common working practices and keep employees up to date as the business changes.

Make your knowledge usable

Start with the knowledge you already have and the needs of your industry. We will show you how NXT can support your day-to-day work.

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