Case studies — Rototilt
Global training for technicians and partners
Training for technicians at dealers in multiple countries — from the fundamentals of electronics and hydraulics to operation and product knowledge.
Challenge
- Customers and partners lacked sufficient product knowledge.
- Many technicians lacked a solid grounding in electronics and hydraulics.
- Incorrect installations by partners drove up support and quality-related costs.
- Digital training was seen as the solution, but the structure was missing.
Solution
- Digital courses covering fundamentals, technology and product use.
- Knowledge transfer enabling Rototilt to continue developing courses independently.
- A delivery solution that works across time zones and partner networks.
Benefits
- Training for customers and partners worldwide, around the clock.
- Fewer incorrect installations, resulting in lower support and quality-related costs.
- A long-term training platform supporting both aftermarket services and sales.